Refunds and Returns Policy

Thanks for shopping at Al Emad Coffee LLC.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 3 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Cancellation

Orders (general) : 

  • Customer can cancel their order within 24 hours or before dispatched
  • Orders that has been delivered cannot be cancelled

Coffee Orders: 

  • No cancellation or replacement will be accepted for request to grind coffee orders

REFUNDS

Refunds will be done only through the Original Mode of Payment and will be processed up to 10 to 45 days depends on the issuing bank

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]  and send your item to: al Emad  Coffee, Bun Al Emad I Al Majaz South Park Street, I Al Majaz 3 I Sharjah – United Arab Emirates

Shipping fees

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

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